3 Obstacles Marketers Must Avoid on the Road to Digital Customer Experience Success


Everyone knows the expression “the customer’s always right”, and that couldn’t be more true. In today’s digital economy, it’s crucial to understand what customers want and how they behave to deliver a great digital experience, says Alfonso de la Nuez, co-CEO and co-founder, UserZoom. The customer, as they say, is always right. It’s a maxim […]

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Breaking down the silos between UX and CX insights: Why we acquired EnjoyHQ

UserZoom acquires EnjoyHQ

To celebrate our acquisition of EnjoyHQ, the market-leading experience insights hub, let’s explore what this means for our customers, and the wider digital experience industry, as we enter the era of Experience Insights Management (XIM). Today we officially welcome EnjoyHQ to the UserZoom family, and we couldn’t be more thrilled.  Together we’ll help businesses better understand […]

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Time to embrace Smart Work

working on laptop

Introducing ‘Smart Work’, a way to approach our activities in a more agile and efficient way. There’s no denying that Covid-19 is a very unfortunate event that’s caught everyone by surprise. We’re certainly living through difficult times and this situation will likely remain for a while. But rather than panic, let’s work on what we can control. […]

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Read Alfonso on Forbes

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